Returns and cancellation

At Ribhana Sarees, we take pride in the quality and craftsmanship of our sarees. Each piece is thoroughly inspected before shipping. However, if you are not entirely satisfied with your purchase, we are here to help.

We highly recommend filming a quick unboxing video when opening your package. This serves as vital proof in the rare event that an item arrives damaged.

1. Cancellation Policy

  • Before Shipment: You can cancel your order within 24 hours of placing it for a full refund. Please email us at ribhanasarees@gmail.com with your Order ID.

  • After Shipment: Once an order has been shipped, it cannot be canceled. It will instead fall under our Return/Exchange policy after delivery.

  • Custom Orders: Orders involving custom services (such as fall/edging, custom blouse stitching, or custom sizing) cannot be canceled once processing begins.

2. Return & Exchange Policy

We offer a 3 day return or exchange window from the date of delivery.

Eligibility Conditions for Returns/Exchanges:

  • The saree must be completely unused, unwashed, and unaltered.

  • It must be returned in its original packaging with all tags, labels, and folded layers intact.

  • Sarees with completed fall and pico (edging) or stitched blouses are strictly not eligible for returns or exchanges.

  • Discounted items or items purchased during a "Sale" are considered final sale and cannot be returned (exchanges may be permitted depending on stock availability).

3. Damaged or Defective Items

We treat quality issues with the utmost priority. If you receive a damaged, defective, or incorrect item:

  1. Please notify us within 48 hours of receiving the package.

  2. Email us at ribhanasarees@gmail.com with your Order ID and clear photos/videos of the damage or defect.

  3. Note on Handlooms: Minor irregularities in weave, color, or embroidery are characteristic of authentic handloom and handcrafted sarees and are not considered defects.

4. How to Process a Return or Exchange

  • Step 1: Raise a request by emailing ribhanasarees@gmail.com or visiting our returns portal at www.ribhanasarees.com

  • Step 2: Once approved, we will arrange a reverse pickup if the service is available in your area. If reverse pickup is unavailable, you will need to ship the item back to our warehouse. [ The customer is responsible for return shipping costs unless the item is defective]

  • Step 3: Once we receive and inspect the returned saree to ensure it meets our eligibility criteria, we will process your refund or exchange.

5. Refunds

  • Approved refunds will be processed within [5-7] business days after the product reaches our facility.

  • Prepaid Orders: The refund will be credited back to the original payment method (Credit/Debit Card, Net Banking, UPI).

  • Cash on Delivery (COD) Orders: Refunds for COD orders will be issued via [ bank transfer to an account provided by you].

  • Please note that original shipping charges and COD fees are non-refundable.